Frequently Asked Questions
• All orders are shipped from Singapore.
• Orders placed after 9am on a Friday, or the weekend, will be processed the following business day.
Business days include Monday to Friday, excluding Public Holidays.
• Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of FUSHI.
• We offer free shipping for orders above $50 within Singapore. For orders below $50, a flat rate of $5 is automatically applied at checkout.We aim to process and ship orders within 2 working days.
While we can't guarantee next-day delivery, most orders within Singapore arrive in 2-5 business days.
Please note that shipping times may vary during peak seasons.We currently do not offer international shipping via checkout on our website. However, you can place an international order manually. Simply reach out to us at contact@fushichemicals.com with your name, address, and the items you'd like to order, and our team will be delighted to assist you.
We currently do not offer international shipping via checkout on our website.
However, you can place an international order manually. Simply reach out to us at contact@fushichemicals.com with your name, address, and the items you'd
like to order, and our team will be delighted to assist you.Unfortunately, once your order has been confirmed, amendments or cancellations cannot be made.
We strive to deliver your order as quickly as possible, so it is sent for processing immediately after confirmation.Thank you for choosing us. We want you to be completely satisfied with your purchase.
If you are not entirely satisfied with your purchase, we're here to help.
1) We offer return and exchange for all products (in their unopened and
original condition) within 3 working days from the date you receive your order. If
you would like to return and exchange an item purchased online, please contact us.
2) We offer refunds for all products returned within 7 days of purchase, in their
unopened and original condition. If you would like to return an item purchased
online, please contact us.
3) Please submit a refund/exchange request here, or email us at
contact@fushichemicals.com regarding your request.
Once we receive and inspect your item, we’ll notify you of its status. For refunds,
once approved, we’ll initiate a refund to your original payment method, and
you’ll receive the credit within a few days.
Thank you for choosing us. We want you to be completely satisfied with your purchase.
If you are not entirely satisfied with your purchase, we're here to help.
1) We offer return and exchange for all products (in their unopened and original condition) within 3 working days from the date you receive your order. If you would like to return and exchange an item purchased online, please contact us.
2) We offer refunds for all products returned within 7 days of purchase, in their unopened and original condition. If you would like to return an item purchased online, please contact us.
Please submit a refund/exchange request here, or email us at contact@fushichemicals.com regarding your request.
Once we receive and inspect your item, we’ll notify you of its status.
For refunds, once approved, we’ll initiate a refund to your original payment method, and you’ll receive the credit within a few days.To our knowledge, there is no risk associated with using any FUSHI formulation in the manner we recommend.
We formulate all of our products to be non-toxic and biodegradable. We use high percentages of naturally derived ingredients and ensure they are sourced from preferred sources whenever possible.
Like any other component of a product, FUSHI is committed to using materials that are healthy in all respects — for people and pets, for the homes in which they are used, and in the environment.All FUSHI products are not tested on animals and comply with EU testing regulations.
Please submit your request by selecting Wholesale or Bulk Order via Enquiry Form on our Contact Us page.
Due to the high volume of enquiries we receive, please be aware applications can take between one to two weeks to process. We thank you in advance for your patience.For all press related enquires please submit Press and Marketing enquiry form via the Contact Us page.